What’s Included

Technical support includes:

• Assistance with software installation, resolving software errors, software operation, and limited model de-bugging. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. These services may be obtained from our Training and Consulting department.
• Access to the Palisade online HelpDesk 24 hours per day, so you can submit new tickets and check the status of open problems.
• Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase – the same source used by Palisade technical support staff. A quick check of the KnowledgeBase often solves the problem in just a few minutes.
• Unlimited number of incidents.
• 24 hour next day business day response time.

Note: To be eligible for technical support, you must have a current Palisade software subscription or a current Palisade maintenance plan. Without either of these, you may not receive technical support.