Support
Personalized technical support is free with a current software subscription or maintenance plan.
Please have your serial number ready.
Contact Us
For all questions about Custom Solutions, as well as other Palisade products and services.
Call us anytime Monday to Friday, 8:30am to 5pm (New York time zone).
Phone
Support 1-607-277-8000
Sales 607-277-8000
Sales
Contact our sales staff for answers on all our products and services.
Live Chat
Get immediate answers with Live Chat. Representatives can help you with sales questions.
Open a Ticket
Check on a Ticket
Resources
Knowledge Base
Example Models
Linkedin User Forum
How to Find Your Serial Number
Your serial number is in the About window of your software. In version 7.x and earlier, go to Help > About, and in @RISK 8.x go to the @RISK menu > About.
Please Note: Students using Palisade software are eligible for email or ticket support only. More about Academic support.
Technical support includes:
- Assistance with software installation, resolving software errors, software operation, and limited model de-bugging. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. These services may be obtained from our Training and Consulting department.
- Access to the Palisade online HelpDesk 24 hours per day, so you can submit new tickets and check the status of open problems.
- Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase – the same source used by Palisade technical support staff. A quick check of the KnowledgeBase often solves the problem in just a few minutes.
- Unlimited number of incidents.
- 24 hour next day business day response time.