Support for Academic Users

Online Support

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Students using Palisade software are eligible for e-mail or ticket support only. 

Professors And IT Administrators

Faculty and staff running Palisade course licenses are eligible for telephone and e-mail support.

Full Academic Versions

Faculty and staff using full academic versions of Palisade software with current maintenance are eligible for support. 


Submit a Ticket

If you are an instructor using @RISK, DecisionTools Suite, or other software as part of a course, you will automatically receive the latest version when you renew your course license. If you have a non-expiring academic copy with current maintenance, click here to request free updates and upgrades.

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